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Visitors  Said: 15-01-24 02:42
Hi there! I just got my first amazing doll from you guys but I have one problem: how do I change his hands? the hook is so deep in his type of hand, unlike the multi jointed hand that I'm trying to change it to, that it's impossible to unhook. do you have some sort of tutorial or photo explaining the process?
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SuperAngels  Reply: 15-01-26 09:25
sorry but could you give us your mailbox, so we can send pictures to you?~ Thank you, waiting for your reply~~Have a good day~
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SuperAngels  Reply: 15-01-26 09:25
Hi, dear friend, yes, you can change his hands~ There is one white aluminum line that comes with the doll, you can use it to help you to change it~~ and we have some pics about change feet, it's similar to how to change hands. and we will send the pics to you through Mailbox~~Have a good day~
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Visitors  Said: 15-01-23 22:09
Hello, dear friends! A week ago I made order request but still you didn't send me the invoice. I want to pay. Thank you! I wrote my email, I made request on this email - two pair of shoes.
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SuperAngels  Reply: 15-01-26 09:16
Hello, my dear friend, so sorry for being late, May I know your order number?~ Have a good day~~
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supernova  Said: 15-01-22 18:30
Just wanted to let you know that my body arrived safely the other day! It's a very sturdy body and I love how well it poses! I also adore the packaging you used, the pouch is very handy! Thank you for the wonderful products! ^_^
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SuperAngels  Reply: 15-01-22 23:18
Thank you so much, dear~ it's so kind of you to say so ~n__n~ Have a great week~~
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Visitors  Said: 15-01-22 00:08
Hello! I am interested to buy this shoes SH33015 but it's out of stock. Are you going to re-stock this item ?
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SuperAngels  Reply: 15-01-22 08:51
sorry dear friend, but the shoes is discontinued >__< how about this one: http://angell-studio.com/en/?product-2032.html ? Any problems pls feel free to contact us~ Have a good day~
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Visitors  Said: 15-01-21 02:44
Hello. I was surpriced when I saw the Item BH11411101, is this a General Huaxi Head. You write me earlier you sell only the full doll. And I bought the full doll and see that the my older Huaxi head has another backhead. yfLK
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SuperAngels  Reply: 15-01-21 09:50
Hi, dear, this head reopen is only for Winter limited sell. And it will be discontinued at Feb.15th,2015 ~
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Visitors  Said: 15-01-16 18:56
good morning! this is my first time in your web site, and I have a problem with paypal! when I have submitted my order ( order number :20150116187002) I've wrote all of my details like address, post code, etc. but whn I've wrote my email I've used not the paypal one, but the email that i use normally! now, when I ty to pay my order it says that I can't because the paypal email isn't correct! what can I do for change the email and pay my order? thank for your attention regards Francesca Vitali
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SuperAngels  Reply: 15-01-17 00:04
and our paypal account is angell-studio@hotmail.com ~
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SuperAngels  Reply: 15-01-17 00:04
Hello, dear friend, we will send you an invoice and you can login your paypal and send payment to us ~n___n~ Have a good day~
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sivadol  Said: 15-01-14 16:54
Dear Sir, We wouldl like to order your cargo but afeter I order, will payment via paypal. But paypal infm that it have a problem about seller email. So pls infm when we can paid via paypal again
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SuperAngels  Reply: 15-01-15 10:13
Hi~dear~the paypal link is malfunctioned~ would you pls login at payapal website and make the payment to angell-studio@hotmail.com Thank you~^__^~
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elainer333  Said: 15-01-13 20:31
Hi,I have just sent you the payment through paypal, for my order 20150112218358. Thought I'd message you since you asked me to after I'd payed ^.^ Thank you :)
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SuperAngels  Reply: 15-01-14 11:51
thank you so much, dear~ Your payment is confirmed, we will start to prepare your order and send it to you soon . Have a great day~
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Visitors  Said: 15-01-08 07:09
Hello! I was wondering if I could buy AS Qingyi's head by itself? Thanks! Iggy
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SuperAngels  Reply: 15-01-08 09:07
Hi, dear Iggy, thanks so much for your interest to us, but Qingyi is a lmited doll, his head would not be available to sell separately ~>__<~ Have a good day~
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sugarsuites  Said: 15-01-06 08:59
Hello! I recently made an order--20150106074956--and I tried to pay via paypal. I got an error that said &quot;there is a problem with the Merchant's paypal account&quot;. I do not think I can do a bank transfer, either, because I have never done something like that before. Help please! Thank you!
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Visitors  Said: 15-01-06 08:23
Hello! I recently made an order--#20150106074956 to be exact--and I can't pay it via paypal. I keep getting an error saying &quot;there's a problem with the merchant's Paypal account&quot;. I am unable to make a bank transfer because I have never done that before. Please help! Thank you!
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SuperAngels  Reply: 15-01-06 09:32
Hi~dear~the paypal link is malfunctioned~ would you pls login at payapal website and make the payment to angell-studio@hotmail.com
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Visitors  Said: 15-01-06 05:24
Hi~ I want to know...can you spray the doll's body with mr super clear to protect the doll from the sun, but without the body blushing...I mean I don't want the body blushing just want you to spray the body with mr super clear...
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SuperAngels  Reply: 15-01-06 09:22
Hi, dear~ yes, we provide this service, and may I know which doll you want to spray?~ you can choose one of this option if you want this service: http://angell-studio.com/en/?gallery--n,delustering-grid.html Any problems just feel free to contact us~ Have a good day~
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angelene76  Said: 15-01-05 16:16
Hello, sorry for bothering you, but I'm a little uneasy about my parcel (order nr 20141222026805). It was sent at 29 of December and the parcel's number is: RD261220164CN But I can't track it at any site - http://intmail.183.com.cn/icc-itemstatusen.jsp or http://www.trackitonline.ru/ I can't find my parcel anywhere... it was 7 days since it was shipped and there is any trace of my parcel at all. Why is this happening? Thank you!
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SuperAngels  Reply: 15-01-05 16:48
Hello, dear friend. we've just got reply. and they told us that there are too many packages there, so it may delay they submit the package's order number into their system. and it will showed tomorrow. =)
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SuperAngels  Reply: 15-01-05 16:45
Hello, dear! don't worry,we've contacted the airmail company and we will reply to you as soon as we get reply!!! and you also can contact us through email: angell-studio-en@outlook.com have a good day!~
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supernova  Said: 15-01-02 18:48
Order Number:20141126004887 Hi, Could I have an update on my order please? :) Also I love your clothing, please make more for 1/6 dolls! ^_^
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SuperAngels  Reply: 15-01-04 09:57
Hello, dear friend, thanksss so much for your support to us, and about your order, we've just checked it, and they haven't been sent to painting apartment. so sorry for being late, because of the event, there are lots of orders, which may a little delay >____< we will keep eyes on your order, and will prepare your order as soon as possible !!1Have a good day~
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Visitors  Said: 15-01-01 07:13
hi there! out of curiosity, do you have a picture difference of the two different body makeups for the 70+ cm doll? :3 thanks!
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SuperAngels  Reply: 15-01-04 09:48
Hi, dear~ sorry but we don't have this pictures >___< Have a good day~
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Visitors  Said: 14-12-31 15:38
Hello dear~ I'd like to ask about tracking numer of my order - my order numer is 20141225041961 ,,, is it shipped yet? I'm sorry I asked you days ago (I think at 28 or 27) and you said that you will send the package ...and this is the second time to ask sorry for asking so mush...;( and yeah I'm afraid that you forgot to send me the tracking number that's why I asked again...that's all :3. Thank you :D Happy new year lovely~ Hugs~
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SuperAngels  Reply: 14-12-31 16:24
Hi, dear~ yes, it's shipped, and here is the tracking number: EA019782471CN sorry for being late >___< and happy new year~~
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Visitors  Said: 14-12-30 05:31
Hi dear~ I want to know if you will make a new ver of sherry , because I love her soooo much... TT~TT I really want her as my first BJD...
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SuperAngels  Reply: 14-12-30 09:14
Hello, dear~ we haven't received any information that we will release a new ver of Sherry =) Thank you so much for your support to us ~Have a good day~
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angelene76  Said: 14-12-29 18:20
Hello, I'd like to ask about tracking numer of my parcel - my order numer is: 20141222026805. Is it shipped yet? Thank you!
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SuperAngels  Reply: 14-12-30 09:00
Hello, dear friend, it was shipped yesterday, and here is the tracking number: RD261220164CN it will take about 30 days to reach you there~ Have a good day~
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edenking  Said: 14-12-29 13:45
Hi there! I'm absolutely in love with The lengend of General Huaxi LIMITED 100sets for Global set, but I really want to know, can I still get his costume free with him or have you already sold 100 dolls? Also, does the 15% off for christmas apply to him or is his costume deal considered limited edition?
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SuperAngels  Reply: 14-12-29 14:27
Hi, dear~ so sorry but we've sold out the clothes, and 15% off is avalible to him ^___^ Have a good day~
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Visitors  Said: 14-12-28 22:41
If I buy Fullset Victoria during the Xmas Event how much will it cost? Do I need to order body blushing &amp; her crown separately? Can I pay over 4 payments. Thank you
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SuperAngels  Reply: 14-12-29 08:41
Hello,dear~ we will send details to your mailbox, pls check it later ~ Merry Christmas and Happy New Year~~
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