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godsblessedangel  Said: 16-05-28 22:08
I don't understand, Why was I informed head could be given to me as a privilege than when I am going to send payment you no longer selling her head? What did I do wrong? I do not understand, please explain? My first message from 16-04-30 21.31 was removed so I am rewriting the message please help explain why it is that you are no longer giving me a privilege to buy her head
Reply
SuperAngels  Reply: 16-05-29 22:34
Hi, dear~ Mandarava is a limited doll, and her head will not be sold only, may I know who agreed you about it?~n__n~ Sorry if we make you misunderstood it. Have a good day~
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silentmarionette  Said: 16-05-28 10:48
I paid you twice because the order said my card was declined the first time so I pushed it again and it paid you twice! I need you to refund my second payment.
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SuperAngels  Reply: 16-05-28 20:54
Hi, dear friend, Thanks for your support, and we noticed you paid up twice, we will refund you next Monday, is that ok? Because our financial staff is not in office, sorry for this issue! Have a great weekends!
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rensirita  Said: 16-05-24 20:49
Hello! I accidentally paid for this order without waiting for you to adjust the price for fullset Saggitarius. Is that okay? Thank you.
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Visitors  Said: 16-05-23 14:32
Hello, before I submit order, I would like to know if I can order naked Hua Rong with the 1/3 Female Normal Body in solid butter skin? Thanks.
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SuperAngels  Reply: 16-05-23 16:34
Hi, dear~ yes, you can order her with 1/3 female normal body in solid butter skin~n__n~
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synx  Said: 16-05-22 15:52
Hi, I can't seem to select airmail for delivery to the UK when ordering the item 1/3 youth bjd long straight wig/light golden. Is airmail not available for this item?
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SuperAngels  Reply: 16-05-23 06:01
Hi, dear friend, you can submit your order first, and then we will change the method and the price for you :) Have a good day~
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smilesevily  Said: 16-05-19 14:33
Hello! You guys sent me a email to confirm the face-up for my order 20160301123983 and I confirmed it! But I did not get a response so I thought I would let you guys know. Thank you very much!
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SuperAngels  Reply: 16-05-20 23:30
Dear friend, I've got news from our warehouse, he said the artist are making up the body of your doll now :) so sorry for being late! Have a good day~
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SuperAngels  Reply: 16-05-19 21:02
Hi, dear~ I've leave message to our warehouse, he's off office recenlty, so this may delay the packaging =) Have a good day!~
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Visitors  Said: 16-05-19 07:57
Hi there! I have an Elizabeth with the high heel legs, and I want to buy a pair of shoes for her from another store. The other store says their shoes are 7cm, and Elizabeth's page says her feet are 6.7cm, can she wear those shoes or will they be too big on her? Thanks!
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SuperAngels  Reply: 16-05-19 10:13
Hi, dear~ it's ok, it can suitable for her feet :) If it's a little big, you can put on a pair of socks for her ~Have a good day~
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guapo95340  Said: 16-05-17 16:04
Hello again, I sent my final payment for order number 20160514108209. I think everything has been paid off in full but I would still like to double confirm with you. Thank you!
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SuperAngels  Reply: 16-05-17 22:51
Hi, dear friend,yes, it's confirmed, and you paid us extra 20$, we will refund you this extra part for you later ^__^ Have a good day!
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Visitors  Said: 16-05-16 14:43
Hello I have Angell studio BJD doll head. And I need to re face up that head. Please reply this mesage. I sent you many many times of message but you never reply so I wonder this page are real message from real customers or just fake message that created by you? Please give me more detail to send doll head to your company.
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SuperAngels  Reply: 16-05-16 15:10
Hi, dear friend, Our shop don't provide custom face up now, if you want to re-face up your doll, you can choose the face up you like, and add it to the shopping cart. Then send us the front head, we will face up your doll as the face up you choosed :) Any questions just leave message here, we will reply to you once we see it, thanks.
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guapo95340  Said: 16-05-14 11:30
Hello. I got an error message when sending my first layaway payment through PayPal. I just want to make sure the payment was received. My order number is 20160514108209. Thank you.
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SuperAngels  Reply: 16-05-14 16:55
Hello, dear~ We've received your layaway payment, thank you soo much ~n___n~ We will start to prepare your order now, Have a wonderful day~
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ginger  Said: 16-05-14 08:49
I got an error message after I placed my order 20160514086838. Paypal sent me a confirmation message for payment. I just wanted to confirm. Jill Celaya
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SuperAngels  Reply: 16-05-14 09:40
Your payment is confirmed, dear~ And we will prepare your order now~n__n~ Have a good day~
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Visitors  Said: 16-05-11 08:49
Hi there, I was wondering if you are able to do some face painting work if I send you my dolls? Or do you only work with your dolls? I am designing a line of fairy dolls for the mass market in the usa. Please let me know if you do custom work and how much you will charge? Thank you. Sarah
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SuperAngels  Reply: 16-05-11 09:24
Hi, dear~ you can choose the face up you want to order for your doll in our store, and then send us your head, we will make up for your doll~ But we do not accept specific customized face up~ Have a good day~
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almyki  Said: 16-05-05 09:50
Hello, I was the customer from a few weeks ago that asked about the Korean website. My money is in won with a Korean bank; would I be able to pay in Korean won at the prices on the Korean website even if I ordered from the English website? Could I pay via bank transfer? How would payment work? Thank you.
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SuperAngels  Reply: 16-05-05 22:59
Hi, dear~ yes, you can pay like that, and when you submit your order in our english website, we will calcualte it and send the deatils quotation to you:) It's ok if you want to cancel it when you think the quotation is beyond your idea~ Have a good day~
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noam  Said: 16-05-05 04:56
Hi! How much would shipping be for a pair of 1/6 hands using airmail to Denmark?
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SuperAngels  Reply: 16-05-05 09:24
Hi, dear~ The deliver fee would be about 6 usd:) Have a good day~
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cloverstar5  Said: 16-05-04 00:24
Hello, I wonder if it's possible to order Hua Rong with faceup but not the symbol on her forehead? She is such a lovely doll. Thanks!
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SuperAngels  Reply: 16-05-04 09:31
Thanks dear~ yes of course you can order face up without the symbol on her forehead, dear~n___n~ Just make a note when you submit your order~ Have a wonderful day~
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sugarbunny  Said: 16-04-30 22:30
Hi there. I would like to buy the doll named Honglee but I want to change the body. It says on the page he cones with the 68cm body and I was wondering if I could have the 1/3 youth non-muscle body instead because I like that body a lot better.
Reply
SuperAngels  Reply: 16-05-03 00:20
Hi, dear~ It's Ok if you want to change body, but Honglee is a male body, the head may be too big for 1/3 body~ I suggest you can choose 65cm body, 68cm body or 70+body http://angell-studio.com/en/?product-300.html for him~ Have a good day~
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smilesevily  Said: 16-04-30 10:32
Hello! I just wanted to let you know that for the past day, when I open up a tab for the English Angell-Studio web site sometime the user name will be someone elses on the home page. I have noticed that it is only on the home page so i don't think it is a big problem. Just that some people will be confused. Have a wonderful day!
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SuperAngels  Reply: 16-04-30 15:49
Thanks for your advise, dear~ I'll let our IT Group to check it! Thanks, Enjoy May day ^__^
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Visitors  Said: 16-04-29 04:04
Hi, me again with the hands wanted in grey skin. It's not all of the hands where I can choose the option of grey skin, so, my question to you is; do I simply choose a skin colour that will match up with the extra fee of $6 and add a note when placing an order? Looking forward to your reply! Kindly, Noam
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SuperAngels  Reply: 16-04-29 15:42
Hi,dear, you can add this to your cart: http://www.angell-studio.com/en/?product-911.html and make a note when you submit your order ^__^ We will notice it~ Thank you for your support~~
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noam  Said: 16-04-27 04:20
Hi! I was wondering if it was possible to order a pair of YOsd hands in grey skin? I have your Kimo but only the set of hands that came with him and would like a pair or two of natural posing hands as well. Just thought I'd ask as I can only get a no :) Looking forward to your reply. You have a great day! - Noam
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SuperAngels  Reply: 16-04-27 10:29
yes, of course you can, dear~ you can choose the hands you like for him. Please take a note, if in solid grey color, the price will add another 6usd for him~~Have a good day~
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Visitors  Said: 16-04-24 21:12
Can I order, for example Hua Rong That changed Wig color to black and Eye color to Blue ?
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SuperAngels  Reply: 16-04-24 23:44
Hi, dear~ Thanks for your inquiry, you can order Huarong naked doll, and then pick up accessories you like(which means you can change her wig, and eyes, shoes, and other accessories)~ Any inquiries are welcomed if needed! Have a good day!~
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