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unknowdata  Said: 14-05-22 16:55
I received the payment receipt. But I can't pay, because after I press "now pay" button it show error like this. ---- We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com. Your purchase couldn't be completed There's a problem with the merchant's PayPal account. Please try again later. ----
Reply
SuperAngels  Reply: 14-05-22 17:15
Hi~dear~the paypal link is malfunctioned~ would you pls login at payapal website and make the payment to angell-studio@hotmail.com Thank you~^__^~
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unknowdata  Said: 14-05-22 02:24
How much is it cost to ship these two item to Thailand. Both SAL and EMS? Thanks 1/3 Campus Vest 1/3 girl jeans
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SuperAngels  Reply: 14-05-22 08:58
Hi,dear friend, Airmail would cost 8 USD, and EMS will cost you 18 USD ^___^
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scykyill  Said: 14-05-21 09:39
This is Order 20140508102897 again. Thank you for the tracking number! It still says that the blossom shoes need to be prepared on my order when I check my account. Do you know if the shoes were included with the items that were shipped to me? Or was something else sent in place of them? Thank you!
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SuperAngels  Reply: 14-05-22 08:58
Hi, dear friend, the blossom shoes is go with your order ^___^
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scykyill  Said: 14-05-20 19:34
I was the one that wanted the 1/3 Taupe Brown Lady’s shoes changed to the 1/3 Idyllic Flat heel shoes. My order hasn't shipped yet, since I have the discontinued shoes in my order too. >_< My order number is 20140508102897. Can the discontinued shoes be changed to the 1/3 Brown Shoes? The 1/3 Brown Shoes are $5 less than the discontinued blossom shoes. Is it possible for the remaining $5 be added to my points? Thank you!
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SuperAngels  Reply: 14-05-21 09:06
Hello, dear friend, I just check your order, and it's shipped already ~>___<~ and here is the tracking number: EE491834025CN
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Visitors  Said: 14-05-20 19:24
Hi, I ordered/paid for an outfit set and a wig a month and half ago and can't seem to get any updates on my order (order No. is 20140407227595). Not sure if something is getting spamboxed but please get back to me as soon as possible. Thank you!
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SuperAngels  Reply: 14-05-21 09:03
Hi, dear, so sorry for being late, we've sent the package to you last week, and will send you the tracking number letter later ^__^ Have a good day!
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uenna  Said: 14-05-20 06:54
Hello! My order was recently shipped last week and I've been following the tracking number that was given to me. At the moment my order seems to be in New York, USA according to EMS.com but I am in Canada... and Canada Post is showing no signs of preparing to receive my package. From my experience ordering BJDs and using EMS, they have usually gone right to Canada and Canada Post had notice that they were coming before arriving in the country so I could still track the package. Is it normal for your packages to arrive in the USA before going to Canada? Thank you! :)
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SuperAngels  Reply: 14-05-20 13:09
Hi,dear friend, just went to the store to check it,and they made a mistake, put the tracking number to a wrong order >___< we will mail you the tracking number when we ship the package ^___^ so sorry about this trouble
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scykyill  Said: 14-05-20 05:22
I'm sorry to keep bothering you. orz When I placed my order, the 1/3Blossom flat heel shoes were in stock, but they are now sold out. On my order it says &quot;(Tips:Goods need to be prepared!)&quot;. Do you know when they will be in stock again, so that I will know how long it will be until my order will ship? Thank you!
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SuperAngels  Reply: 14-05-20 09:50
Hello, dear friend, sorry but the 1/3 blossom flat shoes is discontinued ~ >___< ~
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scykyill  Said: 14-05-20 05:15
Hello! I was wondering if I could change the 1/3 Taupe Brown Lady’s shoes in my order to the 1/3 Idyllic Flat heel shoes instead. They are the same price and so I hope this will be okay. Thank you!
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SuperAngels  Reply: 14-05-20 09:25
Hi, dear ^__^ may I know your order number,so we can check it, if we haven't send you the package,then it would be possible to change it ~
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Visitors  Said: 14-05-19 20:45
Hello again! My question was, if I send you a piece from the doll (for example the back of the head), would you be able to make the body the same color? For an extra fee, I don't mind that :)
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SuperAngels  Reply: 14-05-20 09:23
Hi, dear friend, sorry for being late >_< yes, we provide resin-match service , you can send us a piece from the doll, and we will make the body same color. But pls attention, as different company use different material, so there will still be a little color-difference ~details you can send questions to our mailbox: angell-studio-en@outlook.com ~Have a good day!
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Visitors  Said: 14-05-19 09:34
Hello! :) I am thinking of buying a body from you for a head I have from a different company. Would it be possible to resin match the head or does it have to be one from your company? Thank you for your time!
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SuperAngels  Reply: 14-05-19 16:53
Hi, dear, you can order them from different companies, just make sure there won't too big color difference ^___^ and here is the resin we have :http://angell-studio.com/en/?article-100.html ~ any problems just feel free to let us know~
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sakura  Said: 14-05-18 03:12
Hi, I was told the item I ordered was in stock, so I thought it would have shipped already. It has been two weeks and it still hasn't shipped. What is causing the delay and will it be shipping soon? Thank you!
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SuperAngels  Reply: 14-05-19 16:51
Hi, dear friend , your package has been shipped, and here is the tracking number: RA096005483CN so sorry it seems we missed to mail you >___<
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Visitors  Said: 14-05-15 06:10
Hello, I'm a 70 cm Charm YanDi owner and I love this mold so much that I decided to order one more YanDi and make him another styling. But I'm going to order him not faster than year 2015. Will he be still available? I'm asking becasue I realized that you discontinued 70 cm Van - Count Verion, so I'd like to know are you maybe planning to discontinued another 70 cm molds? Thank you!
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SuperAngels  Reply: 14-05-15 10:57
Hi,dear friend, He will be always there(in our store) unless the mould is broken ~ but I suppose YanDi would be available at 2015 year ~
Message
mimari  Said: 14-05-14 01:38
Hello! I've just ordered an outfit for the doll, but I'm not able to pay for it by paypal as there emerges a mistake that says : &quot;We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem&quot;. Could you please tell me the email address to which I can send the payment for the outfit? Thanks a lot! Mariya
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SuperAngels  Reply: 14-05-14 08:50
Hello, dear friend, we will send you an invoice later, and you can pay it according to that letter ^____^
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Visitors  Said: 14-05-13 03:40
Hi, I live in the UK and I was wondering how long it take for products to ship and arrive in total?
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SuperAngels  Reply: 14-05-13 08:49
Hi, dear friend, if you order a doll, then it would take about 45-60 days for us to finish the doll, and send it to you, the total time would be 59-74 days. If you order accessories, and all the accessories are in stock, then we can send it to you within 3 business days. and the total time would be two weeks ^_^ but if one accessory don't in stock, then it would be delay the shipping time ~>__<~ any problems pls let us know ~have a good day ~n___n~
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Visitors  Said: 14-05-12 04:30
Hi, I want to know if possible to have a picture Qinglin sun-tanned if possible with make-up? Thanks!
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SuperAngels  Reply: 14-05-12 10:53
Hello, dear friend, yes, you can order Qinglin sun-tanned, but you need to order this one :http://angell-studio.com/en/?product-1325.html and I suppose you can order one little things to make the value reaches 500 USD, then you can get a free face up for her ^___^ ( sorry for being late, my dear friend, we just had a weekend rest >_<~)
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fated麟  Said: 14-05-08 17:55
Is it only possible to pay with PayPal? Is there other paying method?
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SuperAngels  Reply: 14-05-09 08:46
Hi, dear friend, yes, west union is also available ^___^ details pls contact angell-studio-en@outlook.com ~
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sakura  Said: 14-05-05 22:16
Hi, Please confirm you have received my PayPal payment of $20. Also, do you know when my order will ship? Thank you ^^
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SuperAngels  Reply: 14-05-06 09:32
Hello, dear friend, your payment is confirmed ! and the item is in stock, we only need to wait the deliver come to us here to pick up the package and send it to you ^___^
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Visitors  Said: 14-05-05 12:20
Would there be any way to get andrea pink head on a girl body instead of a boy body??? Thank you~
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SuperAngels  Reply: 14-05-06 09:19
you can order Andrea separately, you can order Andrea's head in pink : http://angell-studio.com/en/?product-655.html ; and then choose a body you like in the same skintone, we suppose 62cm female body would be good for Andrea ^___^ any problems pls let us know ~
Message
Visitors  Said: 14-05-04 22:50
Hey AS I am having some problem login in I've put in my username and password but it says it is incorrect. Is it possible for you to reset my password please :)
Reply
SuperAngels  Reply: 14-05-05 09:32
Hello, dear friend, we 've just changed the password for you, and it's 12345687 ~~
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Visitors  Said: 14-05-04 01:03
Hello again, and thank you for answering my previous question about your Ebay dealer.:) I have another question. What size jointed hands are best for Charm Leo? 1/3 size or 70+ size? Thank you!
Reply
SuperAngels  Reply: 14-05-04 09:37
70+ size would be perfect ^____^

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