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yisaki  Said: 11-04-27 00:42
My order number: 20110427003546 ... paypal say: "We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com"
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赵哲  Reply: 11-04-27 08:41
hi,dear^-^this is our payment address angell-studio@hotmail.com, is it the same with the one you got? If paypal failed again, pls try the banktransfer through westunion, we will sent the banktransfer info to you by e-mail^-^
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clickitt  Said: 11-04-26 05:31
Hey, sorry to bother you but I was just wondering how my order is coming along, 20110228080270
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赵哲  Reply: 11-04-26 10:11
hello,dear, the face-up confirmation pics were sent to you^^
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gospoga  Said: 11-04-24 21:48
Hi I do order 20110317079779 more then month ago, but it's still doing. How long more I will wait? Thanks ^^
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赵哲  Reply: 11-04-25 11:41
Hello,dear, your order was deliveried on Apr 18th, I'm afraid our email may go to your junk box, so we send an email about the delivery info. again, pls check^^
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Visitors  Said: 11-04-23 07:58
Do you think sd13 Boll Boy Body will fit my Domuya boy. I thinik they went out of business i need a new body his s hook for his head is small I have a girl and love her movement. what do you think Regina
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赵哲  Reply: 11-04-23 10:05
Hello,dear, an email was sent to you for the details^^
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Visitors  Said: 11-04-22 21:59
Hi Angell-studio! I could not write a counsulting on "1/3Trisection purple sakura kimono" page. So I write here. What does "The suit will arrive at 4,15,2011.Please make sure the arriving time to avoid unnecessary troubles, thank you for your cooperation" mean? I should order this clothes in April only? And what skintone does Kana on photographs on "1/3Trisection purple sakura kimono" page have? Thank you.
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赵哲  Reply: 11-04-23 09:10
Hi,dear, it's our mistake to confuse youT T, we'll correct it soon^^ and the kimono is now restocked, it'll be in the stocks in the first half of May^^
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starrose  Said: 11-04-22 04:41
Hi! Sorry to be of trouble. I was just wondering if you can give me the status of my orders for 20110228170589 & 20110225186442. I wasn't sure of the time it takes for delivery ^^;
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赵哲  Reply: 11-04-22 11:59
Hello,dear, we have already send you the face-up confirmation pics, pls check and send us your response^^ and we'll arrange the delivery asap~~ pls forgive us if there's any innconvenience that caused by us T T
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jina  Said: 11-04-21 18:15
I meant without this doll etc http://www.angell-studio.com/en/?product-1413.html
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赵哲  Reply: 11-04-22 11:19
hello,dear,I'm really confused by you T_T,I hope you don't mind to place your order again and make sure those are what you want so to avoid the troubles,^^ we'll cancel the last 2 orders if you agree our suggestion,and regard your newest order as the final order. sorry for any innconvenience that caused by us T_T
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jina  Said: 11-04-21 18:12
Hi.. I happend to order two times. The last one is the only one I want. Dont know how to delete an order. And I also would like to buy: hi i want to buy this doll + body + with sleeping face, with faceup the girl thats modelling http://www.angell-studio.com/en/?product-1745.html + a single jointed msd girl body skintone white. this sweater http://www.angell-studio.com/en/?product-1721.html and Kasdan.Saunani--Strawberry Mousse Pixie with strawberry dress eyes and wig. with faceup + her http://www.angell-studio.com/en/?product-1413.html skintone butter with eyes, wig + her dress. with faceup. this wig http://www.angell-studio.com/en/?product-1670.html these eyes if you have them for 1/6 size i would like too. http://www.angell-studio.com/en/?product-698.html But it dont work to just put it in my shopping cart, and the things I seccees to put there, I never got any payment info mail as you write I will get! Please help me. Best regards
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赵哲  Reply: 11-04-22 08:34
hi,dear^-^you must be Matilda Rosenlund, you placed 2orders days, and we had the larger one counted and sent to youm, i hope you have received it^-^And would you please try again to place your order on our website, once we get it we will arrange it asap, if it failed, pls contact us, we will fix it asap, thanks for your help
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Visitors  Said: 11-04-19 20:14
Hello You write that for the doll Gabriel, it is necessary of the 18mm, but, after check, it is far too much big. What is eyes size for this doll please ? Thanks in advance Best Regards
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赵哲  Reply: 11-04-20 18:42
hi,dear^-^ sorry for the late reply, for the eyesize, both 16mm and 18mm will be appliable to Gabriel, so you also can take a try of 16mm.
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eternals  Said: 11-04-17 06:02
Hi again~ hahah sorry another question for the ASH-SP tan skinned What is the real color of the sun tanned ASH ? is it this photo http://angell-studio.com/en/?product-1737.html ( light sun tanned ) or http://angell-studio.com/en/?product-895.html ( dark sun tanned like this )? Because I like the light sun-tanned of the head more like butter color ( not dark sun tanned as the second photo ) Please tell me what color ASH SP is ^^ Thank youu
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赵哲  Reply: 11-04-18 11:00
hi,dear^-^ sorry for the delaly of reply,we have two colors for ASH, normal pink and suntanned if i am not mistaken do you want the light suntanned skintone(the compromise of normal pink and darked suntanned)?
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Visitors  Said: 11-04-15 21:47
Hello! Could I have Momo pink with senior body (double jointed, with palm hands and with face-up and clothes which are on the photographs? Thank you for you reply!
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SuperAngels  Reply: 11-04-16 08:52
hi,dear ^-^ of ciurse, you can order Momo on our website, and you also can choose the extra modificatioon for her, these services can be found within list below the doll's picture, so pls check them and click the blanket in front of the service you want^-^ Thanks for your love for AS, Welcome to contace with us about any possible questions
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juliam19  Said: 11-04-14 12:25
I wanted to ask if there will be more female heads released in the future especially for the AS Charm. There are limited heads for females and males seems to have more. It'd be great to have a few more to choose from like Claudia's head, even though it's been a long time and not available anymore but I hope there will be similar faces like Claudia.
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SuperAngels  Reply: 11-04-14 19:02
hi,dear^-^thanks for you love and care for AS, we also want to present more choices to our customers, but i am afraid we won't have more new feamle head of AS charm for customers(anyway they are art works with great effortsrather than the quick-growing mushroom), but there is a good news, we will got a new 1/4 dolls in the near future, i hope they will get your favor^-^Thanks
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Visitors  Said: 11-04-14 02:16
Hello~ :) I recently acquired an Angell Studio Gavin, and I must say I love your dolls. The resin is lovely, solid and smooth~ <3 I'm probably going to be making an order from your site soon, and I had a few questions...if I'm getting a Charm head, Youth jointed hands, and a Youth body and I want them to match your old tan skintone (same as Gavin's), do I need to put just this in the cart: http://www.angell-studio.com/en/?product-1463.html Or do I need to select tan as the skintone of the parts I'm gettng, and then put the old skintone match service in the cart with it? Do I need to purchase one skintone match for each part (one for the head, one for the body, one for jointed hands?) or will purchasing just one skintone match cover all the parts I buy? Do I need to put comments in my purchase telling that I want the old tan skintone? Sorry for asking so many questions, I hope it's not too much of a bother. I just want to make sure the parts I buy will match the doll I already have. Thank you! :) ~Eldurwen
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SuperAngels  Reply: 11-04-15 11:15
hi,dear, sorry for keeping you waitting so long^-^!for your question, we need to make som enquires with the manufacturer, we will sent E-mail to you later. Thanks for your love and support to AS.
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nami  Said: 11-04-14 00:13
Hello! Please tell me how long it will take to make Gabriel once I've paid for my order.
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SuperAngels  Reply: 11-04-14 11:46
hi, dear^-^once you make your payment, your order will move into production immediately, and generally, it will take 30 for you get your doll.
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Visitors  Said: 11-04-11 08:03
Hello! How big are the wigs in the AS Charm&1/3 Youth section? I want to buy one labelled as 1/3 in size. Does that mean the wig is 8-9 or 9-10 inches big?
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SuperAngels  Reply: 11-04-11 14:00
hi,dear, the wig reaches5-10CM , it can fit the head circumference from 20 to 22.5cm,that is about 8-9inches.
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Visitors  Said: 11-04-11 05:12
I'm a little confused, as I have ordered two other dolls - one from bambicromby and the othe from custom house; both of them are around 10 inches tall and are listed as 26-27cm tall. Yet when I open your 1/6 26-27CM size dolls, it says they are over 25" tall??? Please let me know IN INCHES, how tall your dolls are in this group 1/6 26-27 and if you the size in inches you have listed is a mistake. I don't want to think I am ordering a 10" doll when it is in actuality over 25" tall! Thank you!! I would love to purchase Momo and want to know how soon she ships once paid for! I live in usa
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SuperAngels  Reply: 11-04-11 13:52
hi,dear,our 1/6 dolls arrange from 10.2 to 10.6 inches, and it will usually take about 30 days before we have the doll shiped. Thanks your question^-^
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kireix  Said: 11-04-11 02:24
I just tried to place an order and wanted to pay with Paypal. When I came to the step of logging into paypal - Paypal said there was a problem with your (Angel Studio)'s supplied paypal address. I was trying to order the following: 6 MSD stands - http://angell-studio.com/en/?product-1493.html 1 70+ cm stand - http://angell-studio.com/en/?product-1492.html 1 wig - http://angell-studio.com/en/?product-1676.html 1 pair of shoes - http://angell-studio.com/en/?product-1436.html 2 pair pants - http://angell-studio.com/en/?product-1431.html
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SuperAngels  Reply: 11-04-11 13:16
hi,dear^-^ about the paypal address problem. we are sorry to tell you that our website cannot made the payment directly,. As when you placed the order,the shipping cost and paypal charges are not include, it will need us to cont it for you through mails on our working time. sorry for the inconvenience. Hope you could understand.
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eternals  Said: 11-04-09 02:27
hii again XD I forgot to ask what is the body size for ASH (SP) ? 70+ or AS youth body ? Thank you~
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SuperAngels  Reply: 11-04-09 09:04
Hello~ the head is for 1/3 Youth body^_^
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bulbie  Said: 11-04-07 18:48
Hello. ^^ On the page of the 70+ male body, it says "Customised skintone" and I was wondering what that means? Does it mean that I can send you a resin sample (A headcap, for example.) and then you'd match the body to that colour? And if that is not what the "Customised skintone" option means, would it still be possible to match the body to a head I already have by sending you a headcap? :'3
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SuperAngels  Reply: 11-04-08 10:14
hi,dear,yes,for the service of customised skintone ,we need the sample sent from you so that we can change the skin color to match it.^-^
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Visitors  Said: 11-04-05 14:03
i saw you guys say you do layaway, is it within 45 days only that the full payment has to be made? or is that 3 times that was mentioned meaning it has to be payed off in 3 months?
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SuperAngels  Reply: 11-04-06 15:21
Hello~ it means you have to pay the total payment within 45 days, in no more than 3 times, and 30% deposit as the first time^^
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