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smilesevily  Said: 15-04-20 05:28
Is it possible to buy the glass shoes without the Cinderella doll? Because I love the outfit set and I want the shoes but I don't really care for the featured doll.
Reply
SuperAngels  Reply: 15-04-20 13:06
Hello, dear~~ so sorry but the shoes is not for sell >__< and it's not made of glass, it's made of special resin ~~Have a good day~
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Visitors  Said: 15-04-20 02:09
Hello! I am contacting you because I got the tracking information for my doll around 4 days ago, but when I try to put the tracking number in, nothing comes up! The tracking number is EA0014360491CN. I also noticed that the tracking number has 10 numbers, not 9. Is it possible I got the wrong tracking number?
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SuperAngels  Reply: 15-04-20 13:05
Hello, dear~ we may send you the wrong tracking number, May I know your order number so we can send you the tracking number again ?~ thank you so much~ Have a good day~
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Visitors  Said: 15-04-19 18:19
Hi! I was thinking about purchasing a doll from you, but I would like to do it on layaway over 3 months or so. Do you offer layaway? If so, how would I go about buying a doll through layaway? Thanks a lot! :)
Reply
SuperAngels  Reply: 15-04-20 11:58
Hello, dear~ Layaway is accepted by us, you can pay 30% of the total price first and then pay up the rest within 60 days~ If you have any problems, just feel free to contact us: angell-studio-en@outlook.com Have a good day~
Message
qatar502  Said: 15-04-18 04:18
Hello, i follow up my order and has been 1 month i made the transaction with you via paypal but until now I didnt receive my order. Please give me the proof of delivery with shipment tracking number therefore I can track the status of my package.
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SuperAngels  Reply: 15-04-20 11:49
Hello, dear, could you give us your order number, so we can check it for you ?~ thank you ~~
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animerock  Said: 15-04-16 11:11
HI I want to confirm the price of Fairy shoes? it not really $999.00 ? and How to order by Layaway? The balance can be divided into how macy months? Thank you for your help:)
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SuperAngels  Reply: 15-04-16 15:18
Hello, dear~ The fairy shoes is not for sell. that pair of shoes is go with Hilda~ and we are now releasing a new pair of crystal shoes now, maybe you will be interested in. Our IT Group is now submitting the items at present. And about the layaway, you can pay 30% of the total value first and then pay up the rest within 60 days ~n__n~ If you have any questions just feel free to contact us~ Have a good day~
Message
angy1800  Said: 15-04-15 00:20
hi!dear Angells :) I would like to buy a sd baseball fullset uniform, I would like to know if you can do it for a volks Dollfie dream Dynamite ..because there are biggers , thanks so much ! fany
Reply
SuperAngels  Reply: 15-04-15 08:46
Hello, dear friend, thanks for your interest to us, but we don't provide customize service at present >____< Have a good day~
Message
Visitors  Said: 15-04-13 11:57
Hello Angell-Studio, Do you do customized dolls?
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SuperAngels  Reply: 15-04-14 13:16
Hello, dear~ we do not provide customized doll service at present ^__^ Thanks for your support to us, have a good day~
Message
katrina111  Said: 15-04-12 14:45
Hello! I ordered more than month ago dress and shoes ( 20150307061306). Could you please tell me when it's going to be ready?
Reply
SuperAngels  Reply: 15-04-13 11:35
Hello, dear friend, we'll check the order for you and reply to you later~n__n~ Have a good day~
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Visitors  Said: 15-04-09 12:13
Hi dear angells... I order xiangling in January 2015...and I ordered with her another hands...will she come with the two of the hands? The fist and the other one?? 20150107040284 I mean the other one will be with the order...it will come with the package right? Because you know we pay for them...and if won't coke with her...we want to change the fist hand to the other one...please help us with this situation.. And thank you...hope you will answer me as soon as you can
Reply
SuperAngels  Reply: 15-04-09 14:20
Hi, dear~ she will come with two types of the hands. and all will in the package~ n__n~
Message
happypanda312  Said: 15-04-08 01:11
Hi, I just want to track how my order doing. Also I want to know that the doll i order come with open hands? because I also ordered a fist hand for her too. my order# is 20150311073031
Reply
SuperAngels  Reply: 15-04-08 08:52
Dear, yes, we noticed that you ordered Xiangling with open hands and a fist hands for her~ and we haven't finished body making ~>__<~ Have a good day~
Message
euneirophreniay  Said: 15-04-06 04:55
Hi AS, I bought a doll with cloth 2 days ago and made payment on PayPal. My order number is (20150403236155). PayPal already removed my money, but my site account still shows &quot;unpaid&quot;. Can you check for me if my payment is confirmed and when the doll will be made? Thanks
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SuperAngels  Reply: 15-04-06 13:34
Hello, dear~ Your payment is confirmed~n__n~ and we'll start to prepare your order today. It will take us about 75 days to finish your doll~ Have a good day~
Message
helen35  Said: 15-04-04 17:20
Hello,I love your 62cm girl body so much and I want to buy it so I would like to know about layaway detail.
Reply
SuperAngels  Reply: 15-04-06 13:34
Hello, dear~ you can pay 30 % of the total price first and then pay up the rest within 60 days~n__n~ Have a good day~
Message
sparclelei  Said: 15-04-03 22:43
I have sent the payment for order 20150403093925. Have you recieved it?
Reply
SuperAngels  Reply: 15-04-06 13:33
Hello, dear~ Your payment is confirmed~ thank you so much ~n__n~
Message
silverwingly  Said: 15-04-02 23:23
I tried to pay order number 20150402230506 today, but it said failure to pay, amount may be insufficient. I have some of the money in my paypal account, the rest is coming through paypal from my bank as usual - I have never had trouble with this, is there something I need to do? Thank you!
Reply
SuperAngels  Reply: 15-04-03 11:01
Hello, dear~ your payment is confirmed~ we are now having Qingming Festival, we'll prepare your order when we come back to work ~n__n~ Have a good day~
Message
gluttonace  Said: 15-03-31 07:06
I got a Cinderella head second-hand and was going to buy her a body from here, but I don't know what skintone she is. Is there a way to find out?
Reply
SuperAngels  Reply: 15-03-31 09:50
Hi, dear~ you can check it at this page: http://angell-studio.com/en/?article-100.html or you also can send us one part of Cinderella, and we can adjust the color match for her~n__n~
Message
snowsusu  Said: 15-03-30 12:59
Hello dear Angell studio I can't track my order the link is not working, and the ems track said no tracking information for the package :( I don't know where my order went
Reply
SuperAngels  Reply: 15-03-30 13:34
Hi, dear, there is official online in the site that you can track: http://intmail.183.com.cn/ but they only provide the chinese word there >___< and it's in Hangzhou post office so far, they will update the information there. We use the fastest airmail to send the package to you, and they told us that it will only take about two to three weeks~
Message
Visitors  Said: 15-03-28 08:43
Hello, I was wondering if this was in stock as on the description page it says to ask first before buying. Thank you!
Reply
SuperAngels  Reply: 15-03-30 10:18
Hello, dear~ it's stock out at present, and it will need us about one month to finish it. You can order it after one month later ^__^ If you have any problems pls let us know freely~ Have a good day~
Message
snowsusu  Said: 15-03-26 02:18
Hello, dear AS! I wanted to ask if you can provide me with tracking number for order number I would like to know when it arrives :D Thank you very much!
Reply
SuperAngels  Reply: 15-03-26 10:21
Dear ~~ so sorry for being late, here is the tracking number: RD261220575CN Have a good day~
Message
Visitors  Said: 15-03-24 17:46
how much does it cost to ship to USA? And how much to Vietnam anyway? if I ordered a fullset one, how much will it cost total? Will she be for along time? And also, I saw some of the bjd of FairyLand could close their eyes too, can your dolls close their eyes too? :) P.s: Thea's so beautiful :3
Reply
SuperAngels  Reply: 15-03-25 11:51
Dear friend, it will take us about 75 days to finish one doll, and we can't close her eyes~ the shipping fee to USA through EMS is 57 USD, to Vitnam is 40 USD~ If you have any problems just feel free to contact us : angell-studio-en@outlook.com Have a good day~
Message
hinatasan  Said: 15-03-24 16:51
Hi ! I want pay in layaway...can say how I pay and the paypal ? Thank you ^^
Reply
SuperAngels  Reply: 15-03-25 11:36
Hi, dear~ yes, you can pay in layaway, and we checked you've sent us the first payment ~ Have a good day~

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