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mikanyu  Said: 16-01-05 01:35
Hi! I ordered a dress. I was directed to paypal and paid for the order, but when I was re-directed back to your site it said payment failed even though payment went through paypal correctly. I just want to check the status of my order and that it has been received. Thank you ^____^ (Transaction Id. of paypal is: 7T7888354J0035359)
Reply
SuperAngels  Reply: 16-01-05 08:53
Hi,dear I had received your order and payment~^^~ Shmily
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Visitors  Said: 16-01-03 03:40
Hello. I cannot find your layaway information and I was hoping to order a Claudia before she sold out. What is your layaway policy?
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SuperAngels  Reply: 16-01-03 23:23
Hi,dear~ If you want a layaway,you should pay 30% of total price for down payment,and finish the payments in three months~^^~ Shmily
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chitsuki  Said: 16-01-02 14:01
Hi, i would like to know how does the AS 10th Anniversary Celebration & Christmas Activity work?
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SuperAngels  Reply: 16-01-03 23:21
Hi,dear~ When you place the order in our official website,we will give you a discount and change the price for you before you pay the payment~^^~ Shmily
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spicary  Said: 16-01-02 05:50
Hi, can I purchase face ups and send my doll heads to you to be painted? Thank you.
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SuperAngels  Reply: 16-01-02 13:28
Hi,dear~ If your doll came from our company,you can send the doll to us and we will provide the service of making up for you~^^~ Shmily
Message
yuna  Said: 15-12-30 04:36
Hi there! Do you know how much Elizabeth will cost when you re-release her? And also how much shipping would be for just the blank doll to Brazil please? So I can organize my finances. Thanks!
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SuperAngels  Reply: 15-12-30 10:33
Hi,dear~ The price of Elizabeth will be 510 USD for naked doll,and the shipping fee will be calculated bu the system when you place the order~^^~ Wish you a wonderful day~^^~ Shmily
Message
Visitors  Said: 15-12-28 10:03
Will you be re-releasing the dolls with their fullsets or just the blank dolls? Thanks!
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SuperAngels  Reply: 15-12-28 10:44
Hi,dear~ We just re-released the naked doll with make-up service,and you need to match the accessories by yourselves~^^~ Shmily
Message
Visitors  Said: 15-12-28 04:07
Hi Angell Studio! I have a question. When you re-release those limited dolls on January 1st, will it be possible to buy just the head? Please say yes! Thanks! ~^^~
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SuperAngels  Reply: 15-12-28 09:19
Sorry,dear~ Limited dolls can't just buy a head Shmily
Message
alexandria.kittie  Said: 15-12-26 14:09
Hello, Angell-Studio!
Message
Visitors  Said: 15-12-22 02:29
Hi, I was wondering if the seller happylife998 on ebay.com is a authorized dealer of your dolls? It says so on their listing but I wanted to make sure, thank you.
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SuperAngels  Reply: 15-12-22 12:22
yes,dear~ it's our dealer Shmily
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Visitors  Said: 15-12-21 05:29
Hi.On average how long does it take for an item to be delivered to the UK? I have been waiting 5 weeks so far and didn't receive any tracking information. Thank You.
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SuperAngels  Reply: 15-12-21 09:19
Hi,dear~ Could you give me your order number so that I can find the information of your order? Shmily
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Visitors  Said: 15-12-20 03:07
Hi, I know Aria was a limited released in 2014. I wanted to ask if there was any way to get her after all this time, or if you would be planning a re-release or a release of some sculpt like her. Thank you! Have a nice day!
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SuperAngels  Reply: 15-12-21 09:21
Sorry,dear~ Because the period of this event is short,we don't re-release every limited doll.Aria is not the re-released doll~^^~ Shmily
Message
Visitors  Said: 15-12-08 08:32
Hello, I've been looking at the Yang Gui Fei (Xiuhua alternitive make-up) and have been trying so hard to wait patiently for her. Is it possible for you to say when this face-up option will be avalible, even if just a rough guess? Thank you in advance.
Reply
SuperAngels  Reply: 15-12-08 09:32
Hi,dear~ We have asked our manager,the Yang Gui Fei (Xiuhua alternitive make-up) will be available next month~^^~ Any questions,pls feel free to ask me~^^~ Shmily
Message
Visitors  Said: 15-12-06 21:11
Hi dear angels~ You mentioned before.., that you will re-shelf some limited dolls in this Christmas event...so, I wonder if sherry is one of them...isn't she??
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SuperAngels  Reply: 15-12-07 08:50
Hi,dear~ Lots of customers want the limited doll-Sherry,I will submit a plan to my manager to reflect the thoughts of customers~^^~ Shmily
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sylph  Said: 15-12-03 13:43
Hello, I was just wondering if all non limited dolls and accessories were included in the discount event, as some of the non limited items I've recently placed into my cart haven't been discounted? Or is it just for the Mandarava doll/accessories? Many thanks :)
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SuperAngels  Reply: 15-12-03 14:07
Hi,dear~ Our discount event includes all non limited dolls and accessories.You can submit your order first and don't pay it before i change the price~ This is our email,any questions,pls feel free to ask me~^^~ email:angell-studio-en@outlook.com
Message
lmrowka  Said: 15-12-02 20:20
Will the ancient snow outfit be offered again for HuaXi? Every time I order this I am too late.
Reply
SuperAngels  Reply: 15-12-03 09:23
Hi,dear~ We are very sorry to tell you the ancient snow outfit for Hua Xi had been sold out ~ Maybe you can choose another one for your doll ~^^~
Message
sidroq  Said: 15-11-25 04:17
Hello! Is it possible to order QingXue on 58cm body, instead of 62 cm body? Is 58cm body also double jointed? Thank you~
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SuperAngels  Reply: 15-11-26 16:45
QingXue has been discontinued~^^~
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Visitors  Said: 15-11-24 14:54
Hello AS doll, I'm interested in Qing yin doll http://www.angell-studio.com/en/?product-1946.html Could it discount on 10th Annivers period ? Please let me know your email address to contact for more detail. Thank you ^^
Reply
SuperAngels  Reply: 15-11-24 14:57
Hi dear,thank you for loving our doll~ ^^ our Email address: angell-studio-en@outlook.com
Message
calfuray  Said: 15-11-24 07:48
Dear Angel Studio, I just placed an order and paid immediately. It was first afterwards that I noticed the message which said I should wait. I hope it's not a problem? Kind regards, Nina Therkildsen
Reply
SuperAngels  Reply: 15-11-24 14:25
We have received your payment.We will prepare your order as soon as possible.
Message
shestoops  Said: 15-11-23 06:35
Hello Angell Studio team! My messages don't seem to be sending so will try again and hope I haven't been harrassing you! I ordered a wig on the 15th November; my order number is 20151115183818, I was directed to paypal and paid for the order (afterwards I saw it is advised not to pay straight away so sorry about that)but when I was re-directed back to your site it said payment failed even though payment went through paypal correctly. I've seen other messages here saying this is normal but just want to check the status of my order and that it has been received ok?? Thank you =^_^=
Reply
SuperAngels  Reply: 15-11-23 13:34
yes dear ,we've received your payment and your package was shipped out ~
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Visitors  Said: 15-11-23 01:08
Hello, I ordered a wig on the 15th November. I previously sent you a message with no answer; can I please find out if my order went through ok as I am starting to worry. Thank you.
Reply
SuperAngels  Reply: 15-11-23 13:33
Hi dear ,your package was shipped out ,when post office give us tracking number ,we will tell you ~

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