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happypanda312  Said: 15-04-08 01:11
Hi, I just want to track how my order doing. Also I want to know that the doll i order come with open hands? because I also ordered a fist hand for her too. my order# is 20150311073031
Reply
SuperAngels  Reply: 15-04-08 08:52
Dear, yes, we noticed that you ordered Xiangling with open hands and a fist hands for her~ and we haven't finished body making ~>__<~ Have a good day~
Message
euneirophreniay  Said: 15-04-06 04:55
Hi AS, I bought a doll with cloth 2 days ago and made payment on PayPal. My order number is (20150403236155). PayPal already removed my money, but my site account still shows &quot;unpaid&quot;. Can you check for me if my payment is confirmed and when the doll will be made? Thanks
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SuperAngels  Reply: 15-04-06 13:34
Hello, dear~ Your payment is confirmed~n__n~ and we'll start to prepare your order today. It will take us about 75 days to finish your doll~ Have a good day~
Message
helen35  Said: 15-04-04 17:20
Hello,I love your 62cm girl body so much and I want to buy it so I would like to know about layaway detail.
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SuperAngels  Reply: 15-04-06 13:34
Hello, dear~ you can pay 30 % of the total price first and then pay up the rest within 60 days~n__n~ Have a good day~
Message
sparclelei  Said: 15-04-03 22:43
I have sent the payment for order 20150403093925. Have you recieved it?
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SuperAngels  Reply: 15-04-06 13:33
Hello, dear~ Your payment is confirmed~ thank you so much ~n__n~
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silverwingly  Said: 15-04-02 23:23
I tried to pay order number 20150402230506 today, but it said failure to pay, amount may be insufficient. I have some of the money in my paypal account, the rest is coming through paypal from my bank as usual - I have never had trouble with this, is there something I need to do? Thank you!
Reply
SuperAngels  Reply: 15-04-03 11:01
Hello, dear~ your payment is confirmed~ we are now having Qingming Festival, we'll prepare your order when we come back to work ~n__n~ Have a good day~
Message
gluttonace  Said: 15-03-31 07:06
I got a Cinderella head second-hand and was going to buy her a body from here, but I don't know what skintone she is. Is there a way to find out?
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SuperAngels  Reply: 15-03-31 09:50
Hi, dear~ you can check it at this page: http://angell-studio.com/en/?article-100.html or you also can send us one part of Cinderella, and we can adjust the color match for her~n__n~
Message
snowsusu  Said: 15-03-30 12:59
Hello dear Angell studio I can't track my order the link is not working, and the ems track said no tracking information for the package :( I don't know where my order went
Reply
SuperAngels  Reply: 15-03-30 13:34
Hi, dear, there is official online in the site that you can track: http://intmail.183.com.cn/ but they only provide the chinese word there >___< and it's in Hangzhou post office so far, they will update the information there. We use the fastest airmail to send the package to you, and they told us that it will only take about two to three weeks~
Message
Visitors  Said: 15-03-28 08:43
Hello, I was wondering if this was in stock as on the description page it says to ask first before buying. Thank you!
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SuperAngels  Reply: 15-03-30 10:18
Hello, dear~ it's stock out at present, and it will need us about one month to finish it. You can order it after one month later ^__^ If you have any problems pls let us know freely~ Have a good day~
Message
snowsusu  Said: 15-03-26 02:18
Hello, dear AS! I wanted to ask if you can provide me with tracking number for order number I would like to know when it arrives :D Thank you very much!
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SuperAngels  Reply: 15-03-26 10:21
Dear ~~ so sorry for being late, here is the tracking number: RD261220575CN Have a good day~
Message
Visitors  Said: 15-03-24 17:46
how much does it cost to ship to USA? And how much to Vietnam anyway? if I ordered a fullset one, how much will it cost total? Will she be for along time? And also, I saw some of the bjd of FairyLand could close their eyes too, can your dolls close their eyes too? :) P.s: Thea's so beautiful :3
Reply
SuperAngels  Reply: 15-03-25 11:51
Dear friend, it will take us about 75 days to finish one doll, and we can't close her eyes~ the shipping fee to USA through EMS is 57 USD, to Vitnam is 40 USD~ If you have any problems just feel free to contact us : angell-studio-en@outlook.com Have a good day~
Message
hinatasan  Said: 15-03-24 16:51
Hi ! I want pay in layaway...can say how I pay and the paypal ? Thank you ^^
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SuperAngels  Reply: 15-03-25 11:36
Hi, dear~ yes, you can pay in layaway, and we checked you've sent us the first payment ~ Have a good day~
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peppercrushes  Said: 15-03-19 17:44
Hello again! Lan is on the 62cm body and I would like to order her on the new 58cm girl body in the future. Will she fit? I noticed that the neck circumferences are different. I would love to have pictures for reference, but if not that's OK too! :)
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SuperAngels  Reply: 15-03-20 08:56
Hi, dear~ we'll send you several pictures to your mailbox later ~ Have a good day~
Message
aerinda  Said: 15-03-18 23:07
Hello! Can I know, when order №20141225028259 will be ready?
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SuperAngels  Reply: 15-03-19 13:18
Hello, dear ~ sorry for being late, the doll is in the polish stage now, we can send you soon in the new future~ Have a good day~
Message
Visitors  Said: 15-03-14 04:33
Hello, did you send consignments to europe?
Reply
SuperAngels  Reply: 15-03-16 15:40
Hello, dear friend, yes, we can ship the package to Europe by EMS or Fedex~ you can contact our mail to know details: angell-studio-en@outlook.com Have a good day~
Message
happypanda312  Said: 15-03-11 07:18
So I just purchase a doll and I paid with paypal, but it said it didn't go through, but it have been comfirmed on paypal. my order # is 20150311073031
Reply
SuperAngels  Reply: 15-03-11 09:16
Hello, dear friend, your payment is confirmed, and we'll start to prepare your order now~ If you want to track your order, you can contact us freely, here is our mail address: angell-studio-en@outlook.com Have a good day~~
Message
yuna2010  Said: 15-03-10 23:15
Hello. My order has not been delivered. It is still in China I guess... Could you check what's going on? my order# is 20150208105814.
Reply
SuperAngels  Reply: 15-03-11 09:15
Hi, dear ~ Don't worry, it's because of Chinese new year holidays, the post office delayed to deliver the package, I suppose they'll deliver it to you soon ^_^ Have a good day~
Message
kimmy70  Said: 15-03-09 04:55
How do I set up a layaway for Victoria in full armor?
Reply
SuperAngels  Reply: 15-03-09 09:48
Hello, dear friend, you can submit your order first, and then make an note that you want a layaway, we'll send you a details invoice after that~n__n~ and about layaway policy, here is the details: you can pay 30% of the total price, then pay up the rest within 60 days ~ Any problems just feel free to contact us~ Have a good day~
Message
knightryder65  Said: 15-03-09 03:03
I only wanted the one order and now its showing that i ordered 2 one has to be cancelled i do not want to be charged for that as for the other order it shows that the money was taken from moy account but says on your site that it was not paid for. I hope you can clear this up for me. Thank you for your time please get back to me promptly! :)
Reply
SuperAngels  Reply: 15-03-09 09:47
Hello,dear friend, your payment is confirmed ~^__^~ And we've cancelled one of your orders for you~ If you have any problems just feel free to contact us!~ Have a good day~
Message
supernova  Said: 15-03-05 00:07
Hi, do you have a picture of Xiangling's blank face? Also do you have any upcoming events? Thanks! :)
Reply
SuperAngels  Reply: 15-03-05 09:41
Hi, dear~ sorry but we don't have Xiangling's blank face >__< about events, we have events for new dolls, first ten people to order fullset Jimmy can get free face up~ Have a good day~~
Message
Visitors  Said: 15-03-04 16:11
Hello! Are your Christmas Box Bjds still for sale? I tried buying them from the order page, but when I clicked on the 'buy it now' button (or 'check out' button), the request didn't go through. Thank you!
Reply
SuperAngels  Reply: 15-03-05 08:59
Hello, dear friend, could you give me the link of it?~~ so I can ask our IT group to check it ~ Thank you so much~ Have a good day~

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